L2 Support Engineer

Job Description

• Job Title: L2 Support Engineer
• Industry: Information Technology & Services
• Number of Position: 2 Openings
• Years of Experience: 4 years +
• Location: Mumbai & Bangalore

Responsibilities

• Resolve escalated desktop support tickets involving hardware failures, OS corruption, and complex application issues.
• Perform hardware diagnostics, repair, and replacement laptops.
• Resolve SSD/HDD, RAM, battery, motherboard-related issues
• Troubleshoot Windows and macOS hardware–OS interaction issues (driver conflicts, firmware, BIOS/UEFI updates).
• Advanced troubleshooting of network connectivity issues, including: DNS resolution, IP conflicts, DHCP failures
• Support and configure networked peripherals (printers, telephone).
• Domain joining, OU Movements
• Support Microsoft 365 applications and configuration with user configurations.
• Outlook profile corruption, PST/OST issues, OneDrive configuration & Sharepoint knowledge.
• Teams audio/video and network performance issues.
• Basic knowledge of VC Conferences devices.
• Coordinate with network, security, and infrastructure teams for issue resolution.
• Knowledge of security, encryption, MFA, and executive-level data handling.
• Manage and resolve incidents and service requests promptly and efficiently.
• Maintain detailed technical documentation and knowledge base articles.
• Be proficient with English while coordinating with user.