L1 Support Enginee

Job Description

• Job Title: L1 Support Engineer
• Industry: Information Technology & Services
• Employment Type: Full-time
• Years of Experience: 1+ year
• Location: Mumbai – Bangalore – Noida – Chandigarh- Cochin – Kolkata- Chennai- Ahmedabad-Gurgaon

Key Skills

• 1+ year of experience in Desktop Support / Technical Support.
• Strong remote support & troubleshooting skills.
• Hands-on experience with Outlook configuration.
• Knowledge of Windows OS and basic Active Directory & networking.
• Ability to resolve hardware and software issues efficiently.
• Strong communication & problem-solving skills.
• Be proficient with English while coordinating with user.

Responsibilities

• Looking for Install, configure, and troubleshoot hardware.
• Provide remote and on-site support for desktops, laptops, and peripherals.
• Diagnose and troubleshoot hardware, software, network, and system issues.
• Configure, install, and configure Outlook, O365 applications, and other enterprise software.
• Support Windows OS, network connectivity, printers, and other IT assets.
• Provide technical guidance to end-users and assist in IT process improvements.
• Be professional while coordinating with user and follow the defined process.
• Escalate issue to higher level if unresolved for faster resolution.