VIP Support Engineer

Job Description

• Job Title: VIP Support Engineer
• Location: Mumbai

Responsibilities

• Provide dedicated technical support to VIP clients, including troubleshooting hardware, software, and network issues.
• Manage and resolve incidents and service requests promptly and efficiently.
• Maintain a high level of client satisfaction through effective communication, follow-up, and proactive issue resolution.
• Perform regular maintenance and updates on VIP client systems to ensure optimal performance and security.
• Collaborate with other IT teams and departments to resolve complex technical issues.
• Document all support activities, client interactions, and issue resolutions in the service management system.
• Provide training and guidance to VIP clients on the use of IT systems and applications.
• Stay current with the latest technology trends, tools, and best practices to provide innovative solutions to VIP clients.
• Expert-level knowledge of Windows/macOS and Microsoft 365.
• Strong troubleshooting skills under time pressure.
• Knowledge of security, encryption, MFA, and executive-level data handling.
• Excellent communication, discretion, and professionalism.
• Ability to work beyond standard hours when required.
• Be proficient with English while coordinating with user.
• Ensure the confidentiality and security of VIP client information and data.