Operations Manager

• Job Title: IT Project Manager
• Company Name: CBY Services Private Limited, Thane
• Location: On-Site, Mumbai
• Duration: Full time
• Number of Position: 1
• Qualifications: Graduate / Diploma in IT/ Microsoft Certified / PMP / PRINCE2 certifications preferred.
• Relevant Experience: Relevant 7 - 10years
• Support timing: 9*6
• Contact: Subhashini Sriram on Email: subhashinisriram@cbyservices.com

Summary

• We are looking for an On Site IT Project Manager to lead and deliver IT projects at the customer location.
• The role manages project planning, execution, coordination with customer teams, vendor management, and ensures timely project delivery with high service quality.
• Strong Expertise in managing Team of minimum 20-100 employees

Program Manager

• Review service performance with service desk and site support engineers on weekly basis and provide service improvement program to Customer.
• Act as SPOC for Customer IT management for all service related issue.
• Make sure VVIP, VIP and Major Incidents are being handled for timely closer with proper update and Communication.
• Lead and Drive all Major Incidents till closure, along with Company IT Infra and Application team
• To organize resources required to provide services as per the SLA of this agreement.
• Lead Automation initiatives to reduce the repetitive calls and enable self-service.
• Ensure all services are driven by ITIL process
• Interlock with Location IT owner from Customer End, Branch commercial Head and IT managers of Plants, for health of smooth operations Delivery at these locations.
• Ensure preparation of process document and thereafter implementation of these processes for all services covered in the agreement.
• Identify training needs for the Desktop and Helpdesk team and ensure that trainings are carried out to meet the quality service requirement of Customer.
• To manage the service delivery team, consisting of help desk/ engineers/ senior engineers across the country to ensure uptime & availability commitment.
• Weekly review with Customer IT team
• Monthly review with Customer IT Management team along with management.
• Quarterly review with governance team at both Customer and management.
• Drive continuous service improvements, service desk efficiency and automate services as much as possible
• Prepare monthly and quarterly MIS report that covers program status, services availability, SLA’s, Improvements, Issues etc.
• Implement ITSM best practices
• Ensure team is motivated and working in accordance with Havells policies and procedures.
• Regular touch with business for improvement / enhancement in services from infra to SAP to non-SAP.
• Timely availability of resources in case someone goes absent / abnormal scenario.
• Besides planned activities, should be able to manage unplanned activities.
• To build / train team in such a manner that second-in-line is always available at key positions.

• Job Title: L2 Support Engineer
• Industry: Information Technology & Services
• Number of Position: 2 Openings
• Years of Experience: 4 years +
• Location: Mumbai & Bangalore

The L3 Support Engineer provides advanced technical support to VIP and business users, handling complex incidents, escalations, and critical service requests. The role ensures high service quality, rapid resolution, and secure handling of executive-level systems and data.

• Job Title: L3 Support Engineer
• Department: IT Services / End User Computing
• Role: L3 Support Engineer / VIP Support Engineer
• Years of Experience: 5+ Years
• Location: As per project requirement
• Employment Type: Full Time

• Job Title: Network Engineer L1
• Experience: 2-4 Years
• Role Type: Monitoring & First-Level Support
• Location: Mumbai

• Job Title: Network Engineer L2
• Role Type: Operations, Troubleshooting & Implementation
• Relevant Experience: 3 - 6 years
• Location: Mumbai