Project Manager / Lead

Job Description

• Job Title: IT Project Manager
• Company Name: CBY Services Private Limited, Thane
• Location: On-Site, Mumbai
• Duration: Full time
• Number of Position: 1
• Qualifications: Graduate / Diploma in IT/ Microsoft Certified / PMP / PRINCE2 certifications preferred.
• Relevant Experience: Relevant 7 - 10years
• Support timing: 9*6
• Contact: Subhashini Sriram on Email: subhashinisriram@cbyservices.com

Summary

• We are looking for an On Site IT Project Manager to lead and deliver IT projects at the customer location.
• The role manages project planning, execution, coordination with customer teams, vendor management, and ensures timely project delivery with high service quality.
• Strong Expertise in managing Team of minimum 20-100 employees

Program Manager

• Review service performance with service desk and site support engineers on weekly basis and provide service improvement program to Customer.
• Act as SPOC for Customer IT management for all service related issue.
• Make sure VVIP, VIP and Major Incidents are being handled for timely closer with proper update and Communication.
• Lead and Drive all Major Incidents till closure, along with Company IT Infra and Application team
• To organize resources required to provide services as per the SLA of this agreement.
• Lead Automation initiatives to reduce the repetitive calls and enable self-service.
• Ensure all services are driven by ITIL process
• Interlock with Location IT owner from Customer End, Branch commercial Head and IT managers of Plants, for health of smooth operations Delivery at these locations.
• Ensure preparation of process document and thereafter implementation of these processes for all services covered in the agreement.
• Identify training needs for the Desktop and Helpdesk team and ensure that trainings are carried out to meet the quality service requirement of Customer.
• To manage the service delivery team, consisting of help desk/ engineers/ senior engineers across the country to ensure uptime & availability commitment.
• Weekly review with Customer IT team
• Monthly review with Customer IT Management team along with management.
• Quarterly review with governance team at both Customer and management.
• Drive continuous service improvements, service desk efficiency and automate services as much as possible
• Prepare monthly and quarterly MIS report that covers program status, services availability, SLA’s, Improvements, Issues etc.
• Implement ITSM best practices
• Ensure team is motivated and working in accordance with Havells policies and procedures.
• Regular touch with business for improvement / enhancement in services from infra to SAP to non-SAP.
• Timely availability of resources in case someone goes absent / abnormal scenario.
• Besides planned activities, should be able to manage unplanned activities.
• To build / train team in such a manner that second-in-line is always available at key positions.

Key Skills

• Strong project management and coordination skills.
• Good understanding of IT infrastructure, networking, and end user technologies.
• Excellent communication and customer handling abilities.
• Knowledge of ITIL processes and documentation.
• Ability to manage vendors and multi location technical teams.