Powering Next-Generation IT Service Delivery through Intelligent Ticketing

12 May 2026

Executive Summary

Canara Robeco Asset Management Company Limited – a trusted name in India’s financial services industry, headquartered in Mumbai & with offices across 14 states, posed challenges in achieving centralized IT visibility and in offering User-Friendly IT Service Management.

As part of its ongoing IT modernization initiatives, the organization identified need to enhance its ITSM capabilities, including customization, improved reporting, real-time visibility, regulatory-compliant patch management, reduced exposure to cyber-attacks, and, proactive monitoring across their IT environment.

Business Challenges

Lack of Customization Tools Inability to tailor dashboards, alerts, and reports as per internal IT and compliance requirements. Limited Reporting Visibility

Missing Patch Management Task Reports No consolidated or auditable reporting for patch deployment status and task completion, impacting compliance tracking.

Solution Provided by CBY Services

CBY Services partnered with Motadata to address these gaps through a unified IT monitoring and analytics platform

How Motadata Solved the Challenges

Advanced Customization Capabilities Enabled customizable dashboards, alerts, and reports aligned to Canara Robeco’s operational and governance needs.

Comprehensive Patch Management Reporting Implemented detailed patch management task reports, offering clear visibility into patch status, completion, and compliance readiness.

Enhanced Reporting & Visibility Delivered centralized, real-time visibility with intuitive reports for faster decision-making and proactive issue resolution.

Operational Efficiency through Automation Reduced manual effort by automating routine reporting tasks, allowing IT teams to focus on strategic initiatives.